Contact Center Consultant (Night Shift)

Job TypeFull-Time

Experience1 Year+

Min Salary$300+

JD:
· Respond to customer inquiries by following the customer service standard and
script provided by ABA Bank.
· Research required information using available resources (if assigned by Head of
department)
· Handle/ resolve customer complaints (if doable in your level) and/or Identify
and escalate priority issues/complaints to the right person of the units whicha
complaint/issue raised to.
· Perform your role and contact point from the client to follow up and close the
complaint/issue. Follow-up customer calls where necessary
· Provide customers with product and service information, terms and conditions if asked by the client.
· Route calls to appropriate departments if a query/complaint is not manageable
within your discretions.
· Complete call logs and prepare call reports on the timely manner.

JR:
· Pipeline management
· Obtain possible customer leads
· Data entry and maintenance of potential customer data base
· Strategic sale on follow up customer
· Flexibility of sale approach
· Deliver prepare sale script to persuade customer
· Provide friendly and responsive customer service on the phone Provide
· administrative support to internal customers
· Take appropriate action in response to customer enquiries " Care and Deliver"
· Computer literacy

Apply Here:   
✉️Telegram:  https://t.me/t_lyheng   (095 77 58 58)  
✉️Email:  teav.lyheng@ababank.com  /  jobs@ababank.com